Our products are handcrafted by our family in Massachusetts. JV Country Creations began in 2015 as a mother-daughter business (Janet & Vanessa), and making meaningful pieces inspired by nature is still at the heart of what we do.

Yes! We use real, sustainably sourced birch wood that we harvest ourselves from Northern Maine. Each piece has its own bark markings, shape, and character, making every holder one of a kind.

Yes! We burn every design into the wood by hand. No lasers around here! Small variations are part of the handmade process and make each piece unique.

No. Although the natural wood has a beautiful scent, we provide unscented candles with the birch candle holders. The wood is the reusable holder, so you can easily replace with a scent of your choice or a new tea light after the original is burned down. 

Absolutely! Once the candle has burned out and cooled completely, remove the empty tea light cup and insert a replacement that fits in the opening. Replace with another tea light or even a battery operated LED version.

Your piece will feature the design and options you select, but the wood itself will vary. Differences in bark color, markings, diameter, and shape are natural. Product photos show examples of the style you can expect.

Sizes vary by product and style. Please check the individual listing for measurements before ordering. Because we work with natural logs, diameters and shapes can vary from piece to piece. If you have a specific size requirement, please let us know before placing the order. We are happy to accommodate these requests! 

Keep your pieces indoors in a dry location. Gently dust with a soft, dry cloth and avoid soaking the wood or using harsh cleaners. Handle the bark gently to help preserve its natural appearance.

Place your holder on a stable, heat-resistant surface, away from anything that could catch fire. Keep lit candles away from children and pets, and never leave them unattended. Allow the candle and holder to cool before handling or replacing the tea light.

We offer personalization on select products, including names, initials, dates, and special messages. Check the listing for available options and enter your details exactly as you would like them to appear. Please double-check spelling and dates before submitting your order.

Definitely! We love hearing your ideas! If you have a particular design, saying, or occasion in mind, send us an email at info@jvcountrycreations.com so we can discuss how to bring your idea to life! From there you will work with a designer to finalize the project. Since our designs are burned by hand, some artwork may need to be simplified, but the options are endless! 

Yes! We welcome inquiries for wedding favors, events, business gifts, and other larger orders. Send us the product you’re interested in, the quantity, any personalization details, and the date you need it. We’ll discuss availability, pricing, and production time with you.

If you need an item for a wedding, holiday, or other special occasion, please contact us before ordering. We’ll let you know what we can accommodate based on our current workload. Ordering early is especially helpful for personalized and bulk orders.

Most orders are prepared within 3–5 business days. Bulk orders and more involved custom projects may require additional time. Processing time is the time we need to make and prepare your order; shipping time is additional.

All order ship from Massachusetts.

We ship within the United States only. We do not currently offer international shipping. 

Yes! We offer free shipping on U.S. orders of $35 or more. Shipping charges for orders below $35 are calculated at checkout.

Delivery time depends on your location and the shipping service selected at checkout. Please allow time for both order preparation and shipping. Carrier delays can occur, so contact us before ordering if you have a firm deadline.

Yes! We offer free local pickup from our office space in Seekonk, Massachusetts. Select local pickup at checkout, and we’ll contact you when your order is ready with pickup details. 

Please note that our office is a workspace, not a retail store. Pickup is for only available for orders placed in advance.

Please contact us as soon as possible with your order number and the requested change. Because we make products by hand, changes may not be possible once production has started or your package has shipped.

Yes! You can find a selection of our handcrafted products at local shops, and you can shop with us at markets and events throughout the year.

See the shops and events list below to find a location near you. Each shop carries a different selection, and inventory changes, so contact us if you’re looking for a specific item.

• Birch Tree Coffee Co. – Rehoboth, MA
• Strand Salon & Spa – Mansfield, MA
• Bristol Bazaar – Milford & Bristol, CT
• Cozy Cottage – Hyannis, MA
• Salon K – North Attleboro, MA
• Souza Family Farm Stand – Rehoboth, MA (Seasonal)

We do not offer gift wrapping at this time.

Yes! We’re happy to include a gift message with your order. Add your message in the order notes at checkout, or contact us with your order number and the message you’d like included. Remember to include your name so the recipient knows who it’s from!

We accept returns of non-personalized items within 14 days of delivery. Items must be returned in their original packaging. Please reach out to us at info@jvcountrycreations.com to initiate a return. Personalized items are not eligible for return.

Please contact us at info@jvcountrycreations.com with your order number, a description of the issue, and clear photos of the item and packaging. Keep the packaging while we review the issue so we can help with the next steps.

If your personalized item arrives damaged or there is an error with your order, please contact us at info@jvcountrycreations.com with your order number and clear photos so we can review the issue and help.

Contact us at info@jvcountrycreations.com. Whether your'e choosing a gift or planning a custom order, we are happy to help!