First class mail is estimated to arrive in 2-6 days, and Priority Shipping in 1-4 days. Overnight upgrades also available.
Whenever possible, we offer the option to upgrade processing times for a small fee. If you are in a time crunch and need products within 24-48 hours, please send an email to hello@JVCountryCreations.com and we will get you set up.
We use USPS First Class and Priority shipping or UPS Classic Domestic. You’ll be asked to select a delivery method during checkout.
All orders are made and shipped from our offices in Massachusetts.
It is important to us that you are completely happy with your purchase. If for any reason you are unhappy with your product, please contact customer support. We will be happy to work with you to reach a satisfactory resolution. Custom order returns are at the discretion of JV Country Creations. Please be aware that the customer will be responsible for return shipping costs and the original shipping and handling charges are not refundable. Also for orders over $35.00, a 20% restocking fee will be deducted from refund amount. Returns must be made within 14 days from the day the package was received.
Most table number stands are designed to hold cards or card stock paper goods size 5x7 or smaller at an indoor setting, away from strong wind gusts. The place card stands are best for card stock size 4x6 or smaller. Larger or thicker pieces increase the risk of not standing upright.
We do our absolute best to keep designs looking uniform, but because all our creations are handmade, each piece is unique and may differ slightly in form and/or size. Also, items ordered at different times may not match exactly in color and size as previous items orders.
Yes. In order to design our handmade items, we use an aluminum wire which is pliable. Items can change shape if not handled with care, but they can also be shaped back to the original design with very little effort when necessary. Please keep in mind that each piece is handmade to order so no two items are exactly the same, but we work hard to make everything uniform in design.
Since the wire is lightweight, outdoor use is not recommended.
No, but that is the way nature intended it to be! There could be anything that would typically be a part of a natural birch tree, including knots, dark spots, small imperfections, cracks, and some peeling bark on your candle. We believe that is what makes it so special! Slight shifting may occur over time, so its best to store your log with a candle and in a well ventilated area.
Our birch logs are not sealed but are all dried for 12+ months and sprayed with a fire-proofing spray prior to customization in order to be safe around the candles.
All our birch logs candle holders are treated with a fire-proofing spray so they are safe around the candles. We do recommend the use of LED tea light candles whenever possible and especially when used around children. If wax candles are used do your part to prevent fire and serious injury by burning candles within sight. Keep away from drafts and vibrations. Keep out of the reach of children and animals.
We source our own birch logs from Northern Maine. This way, we are able to ensure that they are sustainably harvested and of the highest quality logs!
Each birch candle can be customized with two initials separated with a "+" and a date below, all written inside a heart with an arrow going through it. To ensure the best spacing, there will not be any preceding zeros for the date. If there is no date included for customization, just the two initials will be centered in the heart. All designs are burned by hand.
Add the initials and/or date for your product in the Customization box on the product page. For any other notes, you can leave a comment in the "Add a note to your order" box after you add the product to your cart.
Special orders for different sizes and styles are welcome! Please send an email to Vanessa@JVCountryCreations.com to start planning you next custom order.
Yes! Feel free to send an email to Vanessa@JVCountryCreations.com if you wish to make a custom order.